In this episode of SpheraNOW we discuss the importance of a properly implemented Incident Management software with Katherine Horn, a senior consultant at Huco Consulting.
Part of the discussion centers around challenges and pitfalls when trying to implement an incident management software. Why is it that some implementation projects stall and struggle to get across the finish line and others don’t? Sure, getting buy-in from management helps, but how do you make that case? Good question! You’ll have to check out the podcast to find out how organizations can be successful in getting these projects back on track when issues do occur.