Customer Care

Sphera Customer Care is like no other.

Access Customer Network

Everything about you and your account is accessible on our secure Sphera Customer Network (SCN) literally at your fingertips.

We know problems need real answers from real people. When you chat online with Sphera, you get one of our professional Sphera Customer Care representative 24/7/365. With Sphera, we believe in delighting our customers with real people that you can reach out to at any time.

Customer Service Reps are available 24/7/365

North America 866-203-3791 or 303-217-5673 | UK/EMEA +44 (0) 0203 746 0005 | India +91 80 67420199

If you haven’t already registered and have an active account and maintenance agreement, you can do that by visiting us at the SCN.

Sphera Customer Care representatives are available 24/7/365, excluding Sphera holidays.

Pacific Regions and specific products may have different times and can be found on the Sphera Customer Network (SCN)

Customer Delight

While most companies strive for customer satisfaction, at Sphera, we set our sights higher. We aim to “delight” our customers in everything we do.

Our entire organization, driven by customer needs, is steadfast to provide the best-in-class products and services with superior levels of quality and excellence. We are passionate about serving our customers well with the ultimate goal of delight!

To better understand our customers and see how well we are doing, we survey our customers and measure ourselves against target and stretch goals. Our customers are the most important aspect of our business and their overall delight is a key metric that helps drive and conduct our business of customer care.

It’s more than a ticket portal,

The Sphera Customer Network provides resources, insights and community

  • In-depth product library including training videos, online help, documentation, white papers and case studies
  • Premier access to available event resources including presentations and on-demand videos
  • Key Performance Indicators to track ticket status, SLA and severity
  • Knowledgebase search capability
  • Community forums and focus groups to share and learn best practices

Contact Us

Dear Customers, we urge you to reach us via the SCN for the fastest turnaround by customer care representatives dedicated to your success, however, if you’re having trouble logging into the SCN or would like to contact us via other means, please reach out to us using the form below or call us at 866-203-3791.

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