While most companies strive for customer satisfaction, at Sphera, we set our sights higher. We aim to "delight" our customers in everything we do.
Our entire organization, driven by customer needs, is steadfast to provide the best-in-class products and services with superior levels of quality and excellence. We are passionate about serving our customers well with the ultimate goal of delight!
To better understand our customers and see how well we are doing, we survey our customers and measure ourselves against target and stretch goals. Our customers are the most important aspect of our business and their overall delight is a key metric that helps drive and conduct our business of customer care.
For some companies, customer care is a just a business. At Sphera, it is the heart and soul because our customers' success and happiness, as it relates to our products and services, is paramount. Sphera customer care is your first point of contact after the software install.
It is your support team and technical experts, to answer questions and field requests from:
But, don't just take our word on how dedicated we are, ask our customers and reads some of our customers' testimonials that attest to our advocacy.
“SCN customer service is working excellently; we get replies very quickly and the personal service with phone calls and time spent to look into our cases is very much appreciated.”
“SCN support resources are there when needed ... staff conduct[s] quarterly calls to check in with us which has helped substantially. SCN positively differentiates Sphera from other software vendors.”
“Sphera provides us support service with highly qualified personnel.”
“Sphera has some very capable technical developers across the board and I really want to commend them for their personal support, response to critical issues and relationship with the customer.”
"I have worked for Sphera for 11 ½ years. I started in Customer Care (Support), moved to the services team for 2 years, but eventually came back to support. (I enjoy talking to the customers) Besides supporting our customers, I do QA testing for all releases and updates, customer training, and write the help files for the application. (amongst other things)"
"I have worked for Sphera for just over three months, joining the company as part of the Rivo acquisition. I feel my experiences from sales, pre-sales and now support enable me to look at things at any issue objectively, in terms of impacts not only the client but also across the different business units. I enjoy the fact that within the Support function you never know what each day will hold, each day present a new challenge with no two days being the same."
Agnes has more than 8 years of experience working with the product stewardship portfolio, supporting Sphera’s Intelligent Authoring and Compliance Engine product lines. She worked for the quality audit department prior to joining the customer care team. Agnes works to ensure that each of her interactions with clients is a positive human experience and is very passionate about empowering users with a real understanding of the root cause of the issue they’re trouble-shooting.
Dear Customers, we urge you to reach us via the SCN for the fastest turnaround by customer care representatives dedicated to your success, however, if you're having trouble logging into the SCN or would like to contact us via other means, please reach out to us using the form below or call us at 866-203-3791.