TUI reduces report generation time from 2 weeks to near-instant across 250+ data contributors

Challenges

Historically, TUI’s ESG data management relied on manual, Excel-based processes across 250+ contributors and 500+ spreadsheets. This fragmented approach limited standardization and increased effort and complexity in ensuring data quality. Tight reporting windows required simultaneous collection, validation, and reporting, reducing time for quality assurance and limiting audit readiness.

• Limited visibility into data collection progress
• Manual validation increased time and resource effort
• Less structured audit trails and data traceability
• Tight 3–4 week reporting window under pressure

Solution

To manage growing sustainability and reporting requirements, TUI implemented Sphera Corporate Sustainability (SCCS) with Disclosure Manager to establish a centralized and standardized approach to ESG data management across its global operations.

Moving from disconnected spreadsheets, TUI now collects data through a single, structured solution that accommodates the complexity of its business—from hotels to cruise operations—while enforcing consistent methodologies and data definitions. This standardization ensures that data from 250+ contributors is captured in a uniform, comparable way.

Where data validation was previously manual and time-consuming, Sphera now enables TUI to apply automated controls at the point of entry. Data outside expected ranges is flagged immediately, requiring context before submission, which improves accuracy upstream and reduces the need for extensive downstream review.

TUI has also shifted from manual data chasing to proactive management. Real-time visibility into data collection progress allows the team to identify gaps instantly and focus follow-ups only where needed, rather than relying on broad, manual outreach.

In parallel, reporting processes have been fundamentally streamlined. Data structures, analytics, and reporting outputs can now be prepared in advance, and automated publishing capabilities enable sustainability reports to be generated instantly once data is finalized —eliminating weeks of manual compilation.

Finally, through Disclosure Manager, TUI can align its ESG data to CSRD and other frameworks, combining automated outputs with internal analytics to meet complex regulatory requirements. Supported by implementation expertise and sustainability domain knowledge, TUI has established a scalable, audit-ready foundation for ESG reporting and decision-making.

Results

TUI improved efficiency, accuracy, and governance of sustainability data processes.

Report generation reduced from two weeks of manual effort to near-instant output. Real-time visibility enables targeted engagement, improving productivity.

Automated validation improves data quality at the source, while audit trails enhance transparency and defensibility. TUI now operates with more reliable, standardized, and decision-ready sustainability data.