Solution
SPHERA’S HEALTH AND SAFETY SOFTWARE
SpheraCloud Health and Safety Software was implemented at Co-op in October 2019. In addition to the Incident Management module, the solution includes further modules such as Data Collection, Action Items, Advanced Analytics, Risk Assessment and Audits. Based on the reporting tool’s broad accessibility to all colleagues and contractors, the number of reported incidents has been high from the beginning and surpassed the one millionth event in July 2022. At first glance, high case numbers appear somewhat problematic, but each recording of an event provides valuable insights to predict and prevent future incidents.
As Co-op was dealing with a significant number of events that they had to triage, they have built logic into their system, which allows them to automatically classify incidents by their severity and automate reports and notifications. Their physical assault triage process has been recognized as market-leading by the U.K. National Business Crime Centre and is shared nationally to drive change for more safety in the entire industry.
MySafety includes advanced data analysis capabilities for automated classification of incidents, reports and notifications. Based on defined actions and the large number of 1.7 million audits, Co-op was able to monitor their safety compliance more effectively and protect their colleagues.
Results
The implementation of MySafety provided Co-op with an incident management system. It also helped them understand their business much better based on a wealth of data that allowed them to spot underlying trends, risk profile sites and stores for safety-related decisions. MySafety data helps support major crime campaigns in the U.K. and drives compliance by running 1.7 million audits, as well as inspections and early intervention initiatives to maintain the workforce’s overall well-being. Together, this results in far-reaching cost benefits and improved operational productivity.
“With a fast-moving retail environment, we needed a system that was easy to access by all, that would provide great data, and that was future-proof as we began to roll out mobile technology. For this reason, we chose Sphera.”
— Louise Atherton, Safety Business Partner, Co-op
