Overview

Co-op is one of the world’s largest consumer co-operatives with over 57,000 colleagues. To ensure the safety of its workforce and improve the safety culture, Co-op decided to establish a new incident reporting and management system, accessible to all colleagues and contractors.

With SpheraCloud Health & Safety Management Co-op implemented with MySafety a system that helps minimize high severity incidents, spot underlying trends, risk profile sites, and increase safety performance. ​

It helped them understand their business much better based on a wealth of data across all sites. MySafety data even helps support major crime campaigns in the U.K. and drives compliance by running 1.7 million audits, as well as inspections and early intervention initiatives to maintain the workforce’s overall well-being. Together, this results in far-reaching cost benefits and improved operational productivity.

IN THIS CASE STUDY
HIGHLIGHTS

26% reduction in high-severity accidents (in the last two years)

Insights from risk assessments drive future strategies and focus

Cost benefits from less sick time taken / sick pay disbursed and fewer extra resources needed

Positive safety culture increases workforce well-being

Challenges

1

Easy access to the incident reporting tool for all colleagues and contractors

2

Complex data analysis requirements

3

Need for mobile and future-proof technology

4

Enforce safety culture and compliance

Solution

SPHERA’S HEALTH AND SAFETY SOFTWARE

SpheraCloud Health and Safety Software was implemented at Co-op in October 2019. In addition to the Incident Management module, the solution includes further modules such as Data Collection, Action Items, Advanced Analytics, Risk Assessment and Audits. Based on the reporting tool’s broad accessibility to all colleagues and contractors, the number of reported incidents has been high from the beginning and surpassed the one millionth event in July 2022. At first glance, high case numbers appear somewhat problematic, but each recording of an event provides valuable insights to predict and prevent future incidents.

As Co-op was dealing with a significant number of events that they had to triage, they have built logic into their system, which allows them to automatically classify incidents by their severity and automate reports and notifications. Their physical assault triage process has been recognized as market-leading by the U.K. National Business Crime Centre and is shared nationally to drive change for more safety in the entire industry.

MySafety includes advanced data analysis capabilities for automated classification of incidents, reports and notifications. Based on defined actions and the large number of 1.7 million audits, Co-op was able to monitor their safety compliance more effectively and protect their colleagues.

Results

The implementation of MySafety provided Co-op with an incident management system. It also helped them understand their business much better based on a wealth of data that allowed them to spot underlying trends, risk profile sites and stores for safety-related decisions. MySafety data helps support major crime campaigns in the U.K. and drives compliance by running 1.7 million audits, as well as inspections and early intervention initiatives to maintain the workforce’s overall well-being. Together, this results in far-reaching cost benefits and improved operational productivity.

“With a fast-moving retail environment, we needed a system that was easy to access by all, that would provide great data, and that was future-proof as we began to roll out mobile technology. For this reason, we chose Sphera.”

— Louise Atherton, Safety Business Partner, Co-op

About Co-Op

1863

Co-op is founded

33

Offices across 
9 countries

3,300

Employees

124

Total assets under management
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