For Operational Risk Management, being resilient means being able to continue to operations in the best of times and even the not-so great ones as well. It takes mettle, it takes planning, it takes digital solutions to ensure consistency, productivity and, ultimately, Operational Excellence.
Digital Resilience is really about an organization’s ability to use their operating model to either maintain or optimize their safe operations during unexpected business shocks. We’ve seen a couple of those lately with COVID-19 and the precipitous drop in oil prices.
Before all the uncertainty began, organizations likely would have had some thoughts on how to protect their operations in such an unlikely situation, but more likely than not would not have had Digital Transformation initiatives as part of their organization’s DNA. Some did, but many others did not.
A Plan in Place
Had more organizations embraced Digital Resilience strategies, we likely would have seen less of a shock manifest itself throughout industry when the pandemic picked up steam or oil prices ran out of steam. Regardless of the way that a threat or shock manifests itself, organizations need to ensure they’ve got a built-in capability to be agile, scalable and resilient to ensure their resilience even in turbulent times. A recent Accenture survey noted that 93% of companies say their very existence is jeopardized by operating models that can’t keep pace. Digital resilience is about ensuring that your operating model can respond to anything out of the ordinary that comes your way, whether it’s a pandemic, low oil price or anything else. (Let’s hope the “anything else” doesn’t include a “murder” hornet infestation!)
Accelerating Digital Resilience
To ensure consistency of operations even in difficult times, companies need a “shockproof” strategy that focuses on Digital Resilience.
Hazardous industries, such as Oil & Gas and petrochemicals, aren’t known for their speed of implementation or, in many cases, for being agile when it comes to Management of Change. But what we’ve seen with COVID-19 and the drop in oil prices is that they were able to make big changes in just a few weeks to cope with the situation. This shows how even large organizations can accelerate their operational strategies quickly when something unexpected occurs if people in the organization come together and focus on the big objectives and how to respond to them.
Of course, that also begs the question: What could have been done to avoid such a scramble? If organizations had tackled some of these issues earlier, they would have been in a much better position. This is why Digital Resilience is so important. Going forward, as companies move beyond recovery, there are some signs that many organizations are starting to gravitate to their natural state of being. While a return to normalcy would be a welcome respite from what we’ve experienced over the past several months, it’s also an opportunity to rethink operating models around how companies mitigate their risk throughout their supply chains. And that approach must be digitally driven for optimal results.
True resilience is not about smoothing out the edges of inefficient processes; it’s a soul-searching examination of operations and a reimagining of how to improve it through performance and optimization. It takes time. Companies that embark on their Digital Transformation journey now will see themselves in a better position a few years as they progress through this data-driven revolution.
Digital Initiatives Continue
Even as companies have slashed IT funding and other tech-related projects, we see many of their core digital initiatives progressing even in these times. They are that important. The focus might be a bit narrower, but they are still uber-important projects. It all comes back to Digital Resilience. Companies know that they must see these projects through to their fruition because what’s tied to these initiatives is tangible value from improved decision-making, automation, productivity, transparency and the list goes on and on.
Integrated Risk Management platforms bring together disparate processes, systems and data, to provide that level of insight that was previously unattainable. That level of transparency allows for better decisions throughout the organization as opposed to different departments having different best practices and not sharing that data freely. The results? A holistic end-to-end view on operational risk.