A message from Sphera CEO Paul Marushka
As a global company, Sphera has been closely monitoring the rapidly evolving situation of COVID-19 with the utmost sensitivity and importance. We want to make you aware of the precautions Sphera is taking to protect the health and safety of our colleagues, their families, our customers and our communities while maintaining a consistent level of customer care. To that end, Sphera has enhanced its current Pandemic Business Continuity Plan to support the latest recommendations of the World Health Organization.
Prioritizing Health and Safety
Sphera is dedicated to the health and safety of the world. For our colleagues, we are providing regular updates and advice in accordance with government action. All Sphera sites have shifted to remote working and we have established guidelines that enable our employees to effectively and efficiently provide customer care remotely and meet our work commitments to you. For our customers, we encourage you to follow all guidelines shared by your local authorities and by the World Health Organization.
Managing Face-to-Face Meetings
All non-essential travel for colleagues has been canceled. We proactively cancelled our think2020 Symposium in Germany to ensure the safety of our colleagues and customers and will be offering virtual alternatives for attendees. For critical onsite meetings with Sphera colleagues, we will coordinate with you on any special guidelines we may need to follow. We ask that colleagues continue to check in with local authorities before committing to any travel. Additionally, we are tracking all colleague in-person interactions with customers in the event that an exposure risk is identified at the meeting location or with any attendees.
Ensuring Stable Technology
We understand that many customers depend on Sphera technology as critical to safely and sustainably running their operations. We are in constant communication with our data centers and vendors to ensure minimal disruption. We have ensured that all project information and data is centralized and up-to-date. In addition, disaster recovery plans exist for all critical internal and client facing systems. Sphera deploys a virtual private network (VPN) to allow colleagues access to support production systems; and, we have added additional requirements to our digital security guidelines for remote access.
We are prepared to help you navigate through these challenging circumstances with our commitment to you at the forefront of everything we do. Sphera greatly values our partnership with you, and we are committed to helping you through this unprecedented situation.
As this situation continues to evolve, we will be sharing regular updates on the Sphera Customer Network (SCN). If you have any questions, concerns or if there is anything we can do to help you at this time, please reach out to Customer Care (email@example.com) or your account manager.
We wish you, your teams and your loved ones all the very best.
President & CEO